Spectacular Customer Service!
In a world where decent customer service has all but vanished, it was practically shocking to experience such professional and customer oriented behavior. My experience with the customer service reps at buy costumes.com was nothing short of spectacular!
When I received my order, there was a manufacturing defect on the costume. When I reported the problem Thursday, the rep couldn't have been nicer and more accomodating. The fairy costume was for my 1 year old grand-daughter who was scheduled to have professional photos taken on that coming Saturday (2 days away). Upon hearing this, the rep told me not toworry, that they would schedule the replacement to arrive on Saturday (giving them just 1 day to process and ship the costume). Sure enough, the package arrived Saturday morning in time for the photo shoot.
We couldn't have been more pleased with the costume and the timely delivery. Dealing with the reps at this company was a true pleasure and they set the standard for the way customer service should be everywhere else. Their professionalism turned what could have been a very disapointing experience, into a successful and satisfying one.
I will buy from them again and again in the future without hesitation and I will also tell my friends about my great experience. Their customer service is UNMATCHED and their products are unique and the prices are the best. :)
Report this review as inappropriate
Was this review helpful to you? Yes | No
Share this Review:
