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How do I determine the correct size for me?

A sizing chart is available on almost every product page. If in doubt, it’s usually best to order the larger size. Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting. To learn more about our size charts, please click here.

What makes a product “Exclusive”?

Our Exclusive products are one of a kind. They are either produced by our in-house Creative Team, or created especially for us with unique colors, fabrics, etc. All of them are available only through BuyCostumes.com or one of our partner companies.

How do I know if an item is in stock?

The words "In Stock" will appear next to the item on the product detail page and you will be able to add the item to your cart, the item has inventory and is ready to be shipped!

If an item is out of stock, can I still buy it?

Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. Click here for addition information on Pre-Order items.

If you're interested in an item that is out of stock and not available for Pre-Order, simply click on the "Click here to be notified when available" link below the out of stock item and you will be able to provide your email address. We will send you an e-mail as soon as the item becomes available. Some out of stock items, like mascot costumes, can be special ordered and should be noted as such. Please contact the customer care department for special orders.

What forms of payment does BuyCostumes.com accept?

We accept MasterCard, Visa, Discover Card, American Express and PayPal. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. We do not accept gift cards, personal checks, or cash. We only accept credit cards issued from a country we ship to.

For domestic orders we also accept:

Please Note: we do not accept prepaid credit cards and/or Visa gift cards unless there is a billing address registered with the card.

What taxes will I have to pay?

We do not charge sales tax for most of our domestic orders. However, it is your responsibility to report the purchase and pay any applicable sales tax the next time you file your taxes for the year. If your order is shipping to a location in the state of Wisconsin, California, Washington, Tennessee, or New York, you will be charged the applicable state sales tax.

Can I check the status of my order?

Yes! Just enter your order number and zip code on our Order Status page. There you’ll be able to check the order status, view your shipping information and track your order.

How do I know if my purchase has been confirmed?

After clicking the "Submit" button, you'll be taken to an order confirmation page that will provide your order number. You will also receive a confirmation message to the email address you provided during the checkout process. You may also receive "Order In Progress" emails alerting you about the status of your order.

I found my costume cheaper somewhere else, could you match the price?

Absolutely! BuyCostumes.com is committed to offering you the best products at the best prices anywhere on the web so we offer our 110% Price Guarantee. If you find a lower price on another US website after purchasing from us within 14 days, we’ll refund you the difference, guaranteed. Read more about our 110% Price Guarantee.

I'm not comfortable buying online. Can I buy from BuyCostumes.com a different way?

Of course! As members of both BizRate and the BBB (Better Business Bureau), you can rest assured that we take every precaution to protect your privacy when shopping online. However we want your shopping experience to be easy and comfortable, so if you prefer not to order an item online, call us directly to place an order. Just select the item(s) you wish to purchase and give us a call at 1-800-459-2969. If you're outside the U.S. call us at 1-262-901-2300. Our hours are 9:00 a.m.-9:00 p.m. Mon-Fri and Saturday 9am-6pm CST.

How do I check pricing and availability?

Each product page on our website displays the most current information available regarding price and stock.

We occasionally offer volume discounts for large domestic orders over $500. To speak to one of our direct sales representatives about a volume discount, call us at 1-800-459-2969. Visit our volume discounts page.

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