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What's your return policy?

All International Customer Returns, click here.

Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable. Please see the Exchanges page for more information about our "I Want to Be Guarantee" offered during the Halloween season.

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

  • Special Order Items - including all Mascots
  • Props that require special delivery
  • Partial Party Kits
  • Disposable Helium Tanks
  • Food & Edible Items including: box mixes, cookies, candy, mints, and edible decorations
  • Inflatable Items (this applies to items that can be inflated orally)
  • Any item that has been worn, used or altered

Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:

  • Undergarments, socks and stockings
  • Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear). Footwear cannot have been worn, used nor altered.
  • CD's and DVD's
  • Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
  • Prosthetics, fangs or any other fake teeth
  • Inflatable Items (this applies to items that can be inflated orally)
  • Cosmetics
  • Party Supplies

Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.

What if there is a problem with my order?

If there is a problem with your order, or if you have any questions or concerns, please contact us directly.

How do I send back the item(s) I want to return?

Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 14 days of the delivery date. To receive your RAN and initiate a return, access your order online by clicking here. Once you have the RAN, you must return the item to us within 14 days of the date you accessed the RAN.

You then need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

Please return all products to:

  • BuyCostumes.com
  • Attn: Returns Department
  • 16205 West Small Road
  • New Berlin, WI 53151

For your convenience we now offer UPS Flexible Returns, a new optional program designed to make returning an item easier for you. Please Note: This program is not available for orders placed on Amazon.com, Ebay.com, Newegg.com, Buy.com, Onestopshop.com, or Shop.com. You can initiate your return, print your label and request a package pick up all from your own computer. Just follow the instructions in our Initiate Return Section to print the shipping label. You can take the package to any UPS Store, or drop off location. It's that simple and hassle free! We'll deduct the economical shipping rate of $7 from the amount of your return credit. If the cost of your returned item(s) is $7 or less we recommend using a different method to return your item(s). Clicking on the "Print Shipping Label" button on the Return Confirmation Page will initiate the UPS Flexible Returns Program. Please Note: the UPS Flexible Returns Program is only available for US customers. International Customers, please use the traditional return method.

UPS Flexible Returns Label Instructions:

The UPS Flexible Return label can only be used in the United States. Alaska and Hawaii origins are UPS only.

  1. Make sure there are no other tracking labels attached to your package.
  2. Fold the printed label at the dotted line. Place the folded label over the original shipping label and cover it completely with clear plastic shipping tape. Make sure not to cover any seams or closures with the label.
  3. Take your package to a UPS drop box, a UPS Store nearest you: Find the Closest UPS Service Location or give it to your UPS driver.

All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. Please contact us at 1-800-459-2969 and we'll help you with your return. If you choose to call or email us about your return, please include the following information:

  • Your email address
  • Your order number
  • A brief description of the issue
  • Any item damage or shortage, if applicable

How long will it take to receive my refund?

We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.

Can I exchange what I ordered?

Yes! If you received your order and need a different size, we want to make sure that process is fast and easy, and with no additional shipping charges! We offer exchanges for a different size of a costume or accessory purchased on the site within 14 days of delivery. Please see the Exchange Policy for more information on our exchanges.