Exchanges & Returns
We want you to be happy with your purchase. If you would like a different costume or accessory or if you need a different size, just return your purchase to us. Here's how it works:
- Read our Exchanges & Returns Policy to ensure your order qualifies.
- Find the new item on BuyCostumes.com you'd like as a replacement to your current order and purchase the new item.
- Return the old item.
- Visit our order status page to get a Return Authorization Number (RAN) and pre-paid UPS shipping label (we'll deduct $6.99 for the return shipping from your credit).
- RANs are only available within 30 days of the order delivery date.
- Pack up your original order and include the packing slip and Return Authorization Number.
- Print a return label using the pre-paid UPS shipping label (instructions below).
- Fold the return label along the dotted line and attach to the package over the original shipping label with clear packing tape.
- We recommend choosing a traceable shipping method when returning your item. If you return the item without the ability to track the delivery and we don't receive the item, we are not responsible for refunding the order.
Attn: Returns Dept.
16205 West Small Road
New Berlin, WI 53151
You will receive an automatic confirmation on our website after creating your RAN followed by an email confirmation. If you do not receive an email confirmation, the security on your computer is blocking the delivery of our email to you. Please call us at 1-800-459-2969, and we'll confirm your return. If you choose to email us about your return, please include:
- Your email address
- Your order number
- The reason for the return
Your credit for the original order minus shipping fees (which are not credited) will be issued within a week of receipt of your package by BuyCostumes. During the Halloween season, this could take up to 3 weeks. Banks and credit cards usually take 48 hours to process the credit.
The following criteria must be met to be eligible for an exchange or refund
- Exchanges and returns must be postmarked within 30 days of the original order date.
- Item(s) must be new, unused and in their original packaging, along with all accessories. Check item restrictions below.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- We recommend using a traceable shipping method with delivery confirmation.
If a refund is denied based on the above criteria, a representative will call and/or return the item to you as soon as possible.
Restocking Fee: There is a 15% restocking fee if 5 or more of one item is returned.
Defective Items: If you received an item that is damaged, we'll fix it - fast. Contact Customer Care within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly.
Sizing Issues: If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is correct while the packaging labeling is incorrect.
Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 3 weeks. It's a very busy (and our favorite) time of year!
The following items may not be exchanged (or returned):
- Special order items, including all mascot costumes
- Personalized merchandise
- Edible items/food including candy, edible decorations, etc.
- Helium Tanks
- Any item that has been worn, used or altered
The following items qualify for an exchange or return ONLY if they are in their unopened, original packaging -- these items must not have been worn, used or altered in any way (basically, if it goes on a furry friend or your face, feet, hair or bottom and you took it out of the package - it's yours to keep):
- Socks and stockings
- Shoe covers, boot tops, slippers or other similar footwear
- Wigs, beards, facial hair or any other artificial hair
- Hair accessories
- Artificial Teeth
- Prosthetic noses or chins
- Cigarette holders
- Inflatable Items
- Party supplies such as paper plates and cups
- Pet costumes
Shoe Returns: All shoes must be unmarked (without scuffs), unworn and in new condition. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.
Incorrect Adresses and Return-to-Sender Packages:
Packages shipped to an incorrect address provided by the customer during the order process may require additional shipping days. Orders 'returned to sender' by the courier are subject to a 15% charge to reship. 'Return to Sender' orders include, but are not limited to, orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or physical address; and instances where the order is refused by the customer.
A Note About Costume Styles: Styles, Colors and fabrics are subject to change without notice due to the manufacturer's production. These changes are beyond our control. We do our best to catch these issues; however, the manufacturers do not always notify us of these variations. When we become aware of changes, we reflect them in the website descriptions and images. However, if you notice any discrepancies before we do, please let us know so we can provide a better experience for all of our customers. We apologize for any inconvenience this may cause.
Orders Not Placed on BuyCostumes.com: All BuyCostumes orders placed through Amazon.com, eBay, Newegg or other third-party marketplace should consult the return policy of the relevant site.
The UPS Flexible Return label can only be used in the United States.
- Eliminate any other tracking labels on your package.
- Fold the printed label at the dotted line. Place the folded label over the original shipping label and cover it completely with clear plastic shipping tape. Make sure not to cover any package seams or closures of the package with the label.
- Take your package to a UPS drop box, give it to a UPS driver or drop it off at a UPS Store near you. Visit this page to find the closest UPS service location.
Reminder: There will be a $6.99 deduction from your refund for the cost of return shipping.