FAQ

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Shopping

• How do I determine the correct size for me?
• What makes a product "Exclusive"?
• How do I know if an item is in stock?
• If an item is out of stock, can I still buy it?
• How do I Pre-Order an Item?
• What forms of payment does BuyCostumes.com accept?
• What taxes will I have to pay?
• Can I check the status of my order?
• How do I check pricing and availability?
• Wholesale Ordering and Drop-Shipping Program

Shipping

• Does BuyCostumes.com offer same day shipping?
• If I place my order today, when will I receive it?
• Does BuyCostumes.com ship internationally?
• How are shipping and handling charges determined?
• Where can BuyCostumes.com ship my order?
• Do you ship to APO/FPO addresses?

Returns and Exchanges

• What's your return policy?
• How do I send back the item(s) I want to return?
• UPS Flexible Returns Label Instructions
• How long will it take to receive my refund?
• Can I exchange what I ordered?

Security & Privacy

• Do you have a security guarantee?
• How do I remove my name from your mailing list?
• What is BuyCostumes.com's privacy policy?
• What is BuyCostumes.com's Term of Use policy?

Product Guides

• How to wear and care for a Wig?
• How do I care and wear a Mask?